LPX Terms of Use

About these Terms

These Terms of Use (“Terms”) apply to your use of the LPX mobile application (“LPX” or the “App”), operated by Tassen Limited (“Tassen”, “we”, “us” or “our”).

LPX is the digital platform used by members of the Little Portland Street members’ club in London for functions including membership access, bookings, payments, club information and related services.

By downloading, accessing or using LPX, you agree to comply with these Terms.

If you do not agree to these Terms, you should not use LPX.

These Terms apply specifically to your use of LPX. They do not replace or override any separate membership agreement, membership application terms, club rules, house rules or other terms governing your membership of the club.

Where there is a conflict between these Terms and the separate terms governing your membership, the terms governing your membership will generally take precedence in relation to your membership rights and obligations.

About Tassen Limited

LPX is operated by:

Tassen Limited

Company number: 11223106

Registered office:

16–17 Little Portland Street
London
W1W 8BP
United Kingdom

Tassen is a private limited company incorporated in England and Wales.

Eligibility to use LPX

LPX is intended for authorised members and other persons expressly permitted by Tassen or the club to use the App.

You must:

• provide accurate information;
• keep your account information up to date;
• use LPX only for legitimate purposes;
• comply with these Terms;
• comply with applicable club rules;
• comply with applicable laws; and
• keep your account and authentication information secure.

You must not allow another person to use your account or membership credentials unless a particular LPX feature expressly permits this.

Your LPX account

Some LPX functions require you to create or activate an account.

You are responsible for:

• maintaining the confidentiality of your login credentials;
• ensuring information associated with your account is accurate;
• preventing unauthorised use of your account; and
• notifying us promptly if you suspect unauthorised access.

We may require additional verification before allowing access to certain features.

We may suspend or restrict an account where we reasonably believe that:

• the account has been compromised;
• the account is being misused;
• false information has been provided;
• there has been a security concern; or
• suspension is necessary to protect members, the club, Tassen or third parties.

Membership and digital access

LPX may display your membership status and may provide a digital means of identifying you as a member.

Your ability to use LPX does not itself create or guarantee membership of the club.

Membership remains subject to the applicable membership agreement and club rules.

Tassen may change, suspend or remove particular digital membership features where reasonably necessary for operational, technical, security or legal reasons.

Where a digital membership credential is used for club entry, you may be required to present additional identification or information.

A digital membership credential is personal to the relevant member and must not be transferred, copied, sold or otherwise made available to another person.

Club access

LPX may provide a digital method of verifying membership for access to the club.

Possession of LPX or a digital membership credential does not necessarily guarantee entry.

Access may be subject to:

• valid membership;
• club opening hours;
• capacity;
• events;
• security procedures;
• age requirements;
• identification requirements;
• applicable club rules; and
• the terms of your membership.

Tassen and the club reserve the right to refuse or restrict access where permitted by the applicable membership terms, club rules or law.

Nothing in these Terms excludes or restricts any legal right you may have.

Bookings

LPX may allow you to make bookings for tables, rooms, events, services or other club facilities.

A booking is subject to:

• availability;
• the relevant booking conditions;
• any applicable minimum spend or other requirements;
• applicable cancellation policies; and
• club rules.

A booking confirmation does not necessarily guarantee access to the club independently of your membership status.

You must provide accurate information when making a booking.

Where you make a booking for guests, you are responsible for providing accurate information and, where applicable, ensuring that your guests comply with the club's rules.

Cancellations and no-shows

Different bookings may have different cancellation requirements.

Where a cancellation deadline or cancellation charge applies, it will be communicated to you when you make the relevant booking or otherwise before you become bound by it.

We may charge a cancellation or no-show fee where this has been clearly disclosed and is permitted by applicable law.

Any cancellation charges must be proportionate and reasonable in the circumstances.

Nothing in these Terms affects mandatory consumer rights.

Payments

LPX may allow you to make payments for:

• membership fees;
• bookings;
• events;
• services;
• products; and
• other charges associated with your membership or use of the club.

Payment may be processed by a third-party payment provider.

You must provide accurate payment information and ensure that payments can be successfully processed.

If a payment fails, we may contact you and may restrict relevant services where permitted by the applicable membership or booking terms.

Any membership fees, payment dates, cancellation rights, refunds and other financial obligations are also subject to the applicable membership agreement.

Prices and charges

Prices and charges displayed through LPX should be treated as applicable to the particular service or transaction to which they relate.

Where applicable, prices will identify whether VAT or other taxes are included.

We may correct obvious errors in pricing or other information.

If a price or charge changes, the new price will not retrospectively apply to a transaction that you have already completed unless permitted by law or agreed with you.

Refunds

Refund rights will depend on the nature of the transaction and the applicable membership, booking or service terms.

Where a refund is due, it will normally be made using the original payment method unless otherwise agreed.

Nothing in these Terms removes or restricts statutory rights that cannot lawfully be excluded.

Acceptable use

You may use LPX only for lawful purposes.

You must not:

• use LPX fraudulently or unlawfully;
• attempt to obtain unauthorised access to LPX or related systems;
• interfere with the operation or security of LPX;
• introduce malicious code, viruses or other harmful material;
• reverse engineer LPX except to the extent permitted by law;
• copy or reproduce LPX except as reasonably necessary for ordinary use;
• scrape or systematically extract data from LPX;
• impersonate another member or person;
• create an account using false information;
• transfer or sell your LPX account;
• use another person's account without permission;
• use LPX to harass, threaten or harm another person;
• attempt to circumvent access controls;
• misuse booking or payment functionality; or
• use information obtained through LPX for an unauthorised commercial purpose.

Club conduct

Use of LPX does not give you any right to disregard the club's rules.

When using the club, you must comply with applicable:

• membership rules;
• house rules;
• event rules;
• health and safety requirements;
• security requirements; and
• reasonable instructions from authorised club personnel.

Where appropriate, a breach of club rules may result in suspension or termination of your membership or access to the club in accordance with the applicable membership terms.

Intellectual property

All intellectual property rights in LPX, including its software, interface, design, branding, graphics, text, databases and underlying technology, belong to Tassen or its licensors unless otherwise stated.

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable and revocable right to use LPX for its intended purpose.

You do not acquire ownership of LPX or any intellectual property merely by downloading or using the App.

You must not reproduce, modify, distribute, sell, license, lease or commercially exploit LPX except where expressly permitted by us or by law.

Your content

You may be able to upload or submit information, photographs, comments or other material through LPX.

You retain ownership of content that you lawfully own.

By submitting content, you grant Tassen a non-exclusive, worldwide, royalty-free licence to use, store, reproduce and display that content to the extent reasonably necessary to operate, provide and improve LPX and associated club services.

You must ensure that content you submit:

• is accurate where it purports to be factual;
• does not infringe another person's rights;
• is not unlawful;
• is not defamatory;
• does not contain malicious code; and
• does not otherwise breach these Terms.

We may remove content where reasonably necessary to operate LPX, protect users or comply with law.

Availability of LPX

We will use reasonable efforts to keep LPX available and functioning.

However, LPX may occasionally be unavailable because of:

• maintenance;
• updates;
• technical problems;
• network failures;
• third-party service failures;
• security incidents;
• circumstances outside our reasonable control; or
• other operational reasons.

We do not guarantee that LPX will:

• always be available;
• be uninterrupted;
• be error-free;
• work on every device; or
• remain unchanged indefinitely.

Where an important LPX function becomes unavailable, you should contact the club or use any alternative process communicated by us.

App updates

We may issue updates to LPX from time to time.

Updates may:

• fix bugs;
• improve security;
• introduce new features;
• remove features;
• change the appearance or functionality of the App; or
• ensure compatibility with operating systems and third-party services.

You may need to install updates to continue using certain LPX functions.

Third-party services

LPX may interact with or contain links to third-party services.

These may include payment providers, mapping services, booking systems, analytics services, app stores or other technology providers.

Third-party services may be subject to their own terms and privacy policies.

We are not responsible for third-party services to the extent that they are operated independently by the relevant third party.

Privacy

Your use of LPX is also subject to our LPX Privacy Policy, which explains how we process personal information.

The Privacy Policy is available through LPX and forms part of the information provided to you concerning your use of the App.

Security

You must not attempt to compromise the security of LPX.

If you discover or suspect:

• unauthorised access;
• a security vulnerability;
• loss or theft of your device;
• fraudulent activity; or
• misuse of your account,

you should notify us promptly.

We may take reasonable measures to protect LPX and its users, including suspending accounts or access where necessary.

Suspension and termination of LPX access

We may suspend or terminate your access to LPX where reasonably necessary, including where:

• you materially breach these Terms;
• you misuse LPX;
• your membership ends or is suspended;
• we reasonably suspect fraud or unauthorised use;
• suspension is necessary for security reasons;
• continued access creates a risk to Tassen, the club, members or third parties; or
• we are required to do so by law.

Where appropriate, we will provide reasonable notice or an explanation.

Nothing in this section limits any rights you may have under your membership agreement or applicable law.

Consequences of termination

If your access to LPX ends:

• your right to use the App may cease;
• digital membership credentials may be disabled;
• access to bookings or other services may be restricted; and
• information may continue to be retained where required or permitted by law.

Termination of LPX access does not automatically determine whether any separate membership contract has ended.

Our responsibility to you

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of statutory rights that cannot legally be excluded; or
• any other liability that cannot legally be excluded or limited.

Subject to the above, and to the extent permitted by law, we are not responsible for losses that are not reasonably foreseeable or that arise from matters outside our reasonable control.

We are not responsible for:

• problems caused by your device or network;
• unauthorised access resulting from your failure to protect your account;
• third-party services outside our control; or
• your failure to comply with applicable instructions or requirements.

Where you use LPX as a consumer, nothing in these Terms is intended to deprive you of mandatory rights or protections available to you under applicable consumer law.

Events outside our control

We are not responsible for delay or failure to perform an obligation where the delay or failure results from circumstances outside our reasonable control.

These circumstances may include:

• failures of telecommunications networks;
• internet outages;
• power failures;
• cyber incidents;
• industrial disputes;
• natural disasters;
• public-health emergencies;
• governmental action;
• war or civil unrest; or
• failures of third-party infrastructure.

Where reasonably possible, we will take steps to minimise the effect on you.

Changes to LPX

We may change or discontinue features of LPX from time to time.

We may make changes where reasonably necessary to:

• improve the App;
• comply with legal or regulatory requirements;
• improve security;
• introduce new services;
• respond to technological developments; or
• operate the club effectively.

Where a change materially affects your rights or obligations under these Terms, we will provide reasonable notice where appropriate.

Changes to these Terms

We may update these Terms from time to time.

If we make material changes, we will take reasonable steps to notify you, for example through LPX or by email.

The updated Terms will apply from the effective date stated in the revised version.

If you continue to use LPX after the effective date, you will be treated as having accepted the updated Terms to the extent permitted by law.

Where applicable law requires your express agreement to a material change, we will obtain that agreement.

Complaints

If you have a complaint about LPX, please contact us first so that we can try to resolve it.

Tassen Limited

16–17 Little Portland Street

London

W1W 8BP

United Kingdom

Email: lpxsupport@tassen.xyz

We will aim to deal with complaints reasonably and promptly.

Governing law and jurisdiction

These Terms are governed by the law of England and Wales.

If you are a consumer, you may also have the benefit of mandatory protections and rights under the laws applicable to you, and nothing in these Terms is intended to remove those rights.

Subject to mandatory consumer rights, the courts of England and Wales shall have jurisdiction in relation to disputes arising from these Terms.

General

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in force.

A failure by us to enforce a provision does not constitute a waiver of our right to enforce it later.

These Terms constitute the terms governing your use of LPX, together with any documents expressly incorporated into them.

Nothing in these Terms creates a partnership, agency or employment relationship between you and Tassen.

You may not transfer your rights or obligations under these Terms without our consent, except where permitted by law.

Contact

For questions concerning LPX or these Terms:

Tassen Limited

16–17 Little Portland Street

London

W1W 8BP

United Kingdom

Email: lpxsupport@tassen.xyz