LPX Support

Support

NEED HELP WITH LPX?

LPX is the members’ app for 17 Little Portland Street, providing access to membership information, events, bookings, invitations, payments and digital entry.

If you’re having trouble using LPX, contact us and we’ll help get you back up and running.

Email: lpxsupport@tassen.xyz

Account & Access

Contact LPX Support if you are having problems with:

• signing in to your account;
• accessing your membership profile;
• your digital membership pass or QR code;
• account verification;
• incorrect account information; or
• suspected unauthorised access to your account.

For security, we may need to verify your identity before making changes to an account.

Bookings, Events & Invites

If something isn’t working correctly in LPX, we can help with technical issues relating to:

• event bookings;
• booking confirmations;
• invitations and guest access;
• viewing upcoming events;
• cancellations displayed in the App; and
• payment or booking status shown in LPX.

Where an issue relates to a club policy, booking condition or event itself rather than the App, the relevant club terms or information will apply.

Technical Issues

When reporting a technical problem, please include as much information as possible, such as:

• your name;
• the email associated with your LPX account;
• the device you are using;
• whether you are using iOS or Android;
• what you were trying to do;
• what happened instead; and
• a screenshot, where useful.

Please do not send passwords, payment-card security codes or other sensitive login information by email.

Privacy & Terms

Information about how LPX handles personal information and the terms governing use of the App is available here:

LPX is developed and operated by Tassen Limited for the members of 17 Little Portland Street.